Reggae Rectangular Baker - 10 1/2'' X 14 1/4'' - 820074  Product Reviews

"My wife ordered the Rectangular Baker just after Christmas, and it arrived without the glass insert (I wish we would have read the two other reviews). I re-read the product description and it states it does not ship with the glass insert. Nonetheless, I called Wilton Armetale to find out their side of the story. The customer service agent said that Wilton stopped shipping the baker with the glass insert around January of 2004. The agent suggested I take up my grievance with Amazon.com!"

"I'm really glad that it occurred to the customer from Delaware to warn other people that the Pyrex dish is missing, because it is really frustrating and disappointing, and I'd hate to see it continue to happen to other folks. My experience was pretty much identical to theirs, and they are right - it's no good to bake in without the glass dish (and that's a lot of money for something that looks good but you can't use!) After the second shipment arrived with no dish, I went out and got my own because I really like the metal baker and was determined to make it work. I've contacted Amazon.com several times to let them know the problem, but it's been nearly two months and no resolution. They only offer to take it as a return, but as I keep telling them, I don't want to return it, and especially not now that I've gone out and gotten the Pyrex dish! Mostly I just don't want to see it continue to happen to other people, so do be warned. Thanks, Delaware, for the heads-up."