KitchenAid KPES100PM Pro Line Series Espresso Machine  Product Reviews

"People, I too had problems that many of you mention... then I read the directions and have been making superb latte's ever since. I bought this and the matching Pro-line grinder and have really enjoyed these appliances. The secret to good frothing... push the hot water button with the steam off to fill the steam boiler. You can hear the water start recirculating after about 10 seconds. Do this, and you will have incredible steam every time. Oh yeah, warm up the machine for 3 minutes or more after this procedure to ensure hot steam. Very happy with my latte's."

"the machine expired 3 months after the warranty expired. It's been in an "authorized" service center for months. They've ordered the parts, they just can't get them from Kitchenaid. Emails get answered by form letters. Calling doesn't help. Don't buy this machine. Service stinks."

"I bought this machine to my husband and is the best machine, i can compare with the Big machines found in most cafes or restaurants but this machine is small size but is use commercial also! is very heavy construction around 40 pounds. Dual boilers and you can see : ready and you start, you can keep doing espresso and frothing milk in the same time. I saw other review very disappointed but after keep removing the tank emptying and filling again over time, this caused the black pipe at the back to work loose and they contacted kitchenaid customer service and Kitchenaid said that that never happened never with anyone else......IS TRUTH THIS NEVER HAPPEN WITH ANYONE BECAUSE YOU DON'T TO DO THAT REMOVING THE WATER TANK FOR FILLING WITH WATER JUST WHEN IS EMPTY SLIDE TO ONE SIDE AND FILL WITH PITCHER! ONCE A WEEK FOR CLEANING YOU CAN REMOVE IT BUT ISN'T FOR FUN EVERYDAYREMOVING JUST FOR FILLING!!! Please i used to work with commercial machine and is the same thing just once a week i used to cleaned the water tank for filling with water pitcher in the tank. THIS THE BEST MACHINE AND MADE IN ITALY!!"

"No, wait...this puppy cost a great deal more than 2 cents, and for a person frugal like me I can't say I'm 100% satisfied with this purchase! Sure, she's pretty, & sure the TLC customer service SOMETIMES treats me like royalty, but all I really wanted was a step up from my sweet little Briel. Had I known what a headache it would be I would have dealt with my faithful frother until she spat her last latte. Yes, I'm aware I could have spent 1000's, but with a name like Kitchenaid you expect the best, and although the brew seems to work pretty well ( a little pickier about grinds than the under $200 Briel) the steam wand is soooo finicky I avoid hot drinks almost entirely! I've turned the machine on long in advance to make sure it's really charged, brewed extra shots of espresso, and simply poured my espresso over ice to dodge frustrating, wimpy, and often unfruitful attempts at a creamy/foamy, piping hot, caffeine filled mochas. The best advice I was given by the customer service Representatives was to "Prime" the steamer by turning the steamer on full blast, shooting out a little water, turning water & steamer off, waiting a second, then frothing...it seems to have worked, but it also seems FAR more complicated than waiting for the green light to come on on my "Puny" model from by-gone days. All this after having the first machine replaced entirely and asking 3-4 different Proline "Specialists" for suggestions. That's what I get for my grass-is-greener mentality... It does look nice though. Apparently the props department for "The Departed" movie agree ;) "