Cuisinart DFP14 Custom 14 Food Processor  Product Reviews

"Bought this food processor because of the famed quality and the three-year warranty that said it covered "food processor". Everything was going great until I noticed small cracks through the bottom metal chopping blade where it rivets to the plastic hub. All four rivets had the same cracks, three of them went all the way through. The blade was still being securely held with the one rivet, and partially because of the two other rivets. No problem, so I thought. Call to the customer service and was told that the warranty covered everything BUT the metal chopping blade! "What? Where was that written?", I asked. "Well it's not in the warranty that we give you. We changed our warranty." Came the reply. "The blade is not part of the food processor." Quickly came the other explination. "Great," I thought to myself, "I should have bought the $79 Wal-mart special." Then I explained that 1) quite evident to me, and surely any reasonable person, that the expansion rivets holding the upper and lower blade to the plastic hub were too tight (large?) causing radial fracturing of the surrounding metal blade, of which this would be a defect in craftsmanship BEFORE IT LEFT THE FACTORY, not manifesting itself until the present time, 2) the warranty that I have in hand, hence, the warranty I based my decision on whether to buy this product does NOT disclaim any warranty on blades, but INCLUDES the blade by covering "the food processor." (perhaps they changed this on latter models and defined the food processor as not including a blade, which would make it a "vibrating table weight"?), and 3)you can't change a contractual relationship such as a warranty without some acceptance on my part of that change, not to mention the fact that Cuisinart offered me nothing in exchange for any such purported change. A brief silence, a short wait on hold, and a response that his supervisor has just informed him that the blade is not covered under warranty but that cracking around the rivets is covered. I do not agree with the fact that they still maintain that the blade is not part of the food processor. So, BUYER BEWARE, Cuisinart will NOT HONOR their warranty as stated inside the box. My advise is to buy the $79 WalMart special, and just replace it when it breaks. Not knowing whether Cuisinart is going to find the blade, the cord, the motor, the buttons, or the bowl as "part of the food processor" has me concerned that the warranty is not worth the paper it's written on. Yes, they honored the warranty, that by law, they would have to do anyhow, but not before dickering with me over the matter. What a PITA!"

"We bought our previous 14-cup Cuisinart Food Processor at a kitchen shop 20 years ago, so when we realized we were going to have to replace it, that's where we started looking. In the end, by buying at Amazon.com we were able to purchase a unit of the same capacity (the exact model we were looking for) for the same money that we would have paid for a smaller unit. The transaction was flawless and the processor is everything we hoped it would be."

"There's no doubt about it, when it comes to food processors, Cuisinart has always known how to do it right and this 14 cup model is definitely their latest triumph. I love it. No kitchen or cook should be without one. Kudos once again Cuisinart."

"We have been shopping around and comparing different food processers and found this one to be the best value. My husband and I use it all of the time. Extra large bowl for bulky foods. I have not used the dough blade yet to see how it works with bread or pie dough. Safety feature will not let you put the pusher in place or start processing food unless all items are locked in place. Great safety feature. Easy to use and simple to clean. No hidden crevices that gather slime. Shipped quickly and arrived promptly."