BOSCH Benevenuto Gourmet Coffee Machine - B20  Product Reviews

"After years of use, I replaced my Saeco machine with the Bosch B20. I did a lot of research, and I think this is a great machine for the money. It is fast to start up, and it makes great coffee and espresso. The steam rod/hot water dispenser is also top notch. The Germans do a great job engineering a great boiler. Water is super hot and there is no wait. If you make tea, it is a lot faster than waiting for a kettle. I never had any customer service issues, so I cannot really address the machine from that angle. Finding the cleaning pods was not that hard, IMHO. The only complain I have is that the water tank is a small, and must be refilled often if you drink a lot of coffee or make a lot when you have guests."

"Aggravating coffee maker to use. Owners manual was obviously written by a non-owner. The service center should be renamed "circus center" because of the bad service. For example: when I tried to order the cleaning tablets specified in the manual, the rep said "we don't have those". I asked why the manual gave a part number and gave a toll-free number to the service center in which to order. He suggested that I "try another manufacturer of espresso machines...that all the cleaning/descaling tablets are the same". I wouldn't buy this machine again at a third the price that I paid."