| Overall Rating: |
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2out of 5 |
| Appearance: |
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2out of 5 |
| Workmanship: |
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2out of 5 |
Written By:
Anonymous
(FL United States)
Customer Review
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| "The carafe is defective" |
Date: 9/3/2006 |
"I purchased this item from an appliance store in my city. Though pictured here (and elsewhere) with a stainless steel carafe, it actually comes with a glass pot with a plastic black handle. The carafe has a defect and breaks easily while cleaning the inside due to pressure from a screw attaching a steel rim to the bottom of the pot. I called LG after my first pot cracked, and was told a replacement glass pot would be $56! Because it was still under warranty, they offered me a "one-time complimentary replacement", but I didn't receive it for over 10 weeks (and several phone calls) after that. The same cracking problem occured the first time I tried to clean the second pot (other than just rinsing with water). This time, I noticed that online the pictures seemed to show a stainless steel pot. So I called LG parts to see if I could order the stainless steel carafe, and was told that there is not such a thing. So, although the convenience of having a combo appliance was great, the hassle of replacing a defective, yet highly overpriced carafe every couple of months is not worth it. I feel that this product would be worth it if it actually DID come with a stainless steel carafe, but don't count on it."
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