Hayward Phantom In-Ground Pool Cleaner  Product Reviews

"Please don't buy this product. We loved it last year when we first got it. That was short lived as within 60 days it stopped working. Hayward replaced some parts and it lasted another 30 days or so. After a wait for parts it was again repaired and lasted two weeks. This time Hayward replaced the whole unit and it worked for about 90 days before it stopped switching from bottom to top automatically. Now it's not working again and we're waiting to hear what they will do about it this time. I'll go back to a good ol' Polaris this time."

"This sweep showed great promise when I bought it 15 months ago. Unfortunately, I now consider it a $600 mistake. Here are some of the many problems: Reliability. One week after bringing it home, a hose split. Took 7 weeks to get a replacement part. Luckily, I had kept my old sweep. This was important this spring, when I opened the pool and found the sweep would only spin. Took three weeks to fix. Next Problem: Design. My sweep ties itself in knots at an alarming rate. I can't rely on it when I am not at home. Also, when fishing the sweep from the pool, the design allows --- you almost cannot avoid --- dumping the contents of the bag back into the pool. Next Problem: Service. The service locator showed a dealer six miles from my house. This dealer never returned my calls. Although I wrote Phantom about this problem, the dealer is still listed on their "service locator" page. The nearest dealer beyond that was 20 miles from the house. If you buy this sweep, be sure to keep your old one. You'll be needing it."